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Award-Winning Support. Success Beyond Setup.

Get greater value from your budgeting, forecasting, and reporting solution with a US-based success team committed to helping you succeed.

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Our in-house, US-based team helps you get started, build confidence across your organization, and continue getting value from Martus.

Rapid Onboarding and Implementation

Get set up quickly and start using Martus in as little as three hours.

Dedicated Customer Success Manager

One dedicated success manager who knows you, your team and organization.

Ongoing Support

Support when you need it, with a one-hour average response time.

The Martus Customer Success Advantage

  • Martus is ready to use after your initial kickoff
  • In-house, US-based implementation and support team
  • One dedicated customer success manager
  • Email and e-ticketing support included with your subscription
  • Average support response time under one hour
  • AI-powered knowledge resources and ongoing learning opportunities
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Martus at the center of connected support, security, reporting and integrations

G2 Best Support badges, Fall 2026: Best Support, Mid-Market Best Support, and Small Business Best Support

Award-Winning Support. Everyday Commitment.

Our commitment to customer support has earned Martus Best Support recognition from G2. Behind that recognition is a team focused on helping customers use Martus confidently from their first budget to their next forecast.
Kenneth Rainin Foundation case study

“It’s like having the smartest person on our team, always ready to help.”

Lauren Webster, CFO

Kenneth Rainin Foundation

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ASNT case study

“Easy, fast implementation. Training and knowledgebase is amazing. Support response is top notch!”

Nealy Wheat, Chief Financial and Administrative Officer

ASNT

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Start Quickly, Build Confidence

Our rapid deployment and implementation methodology helps your team start using Martus quickly and realize value sooner.

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Your Path to Success with Martus

From kickoff to ongoing support, our US-based team is with you at every step.

Kickoff→Ongoing
01

Setup and Integration

  • Connects via nightly API sync or file uploads.
  • Integrates with leading SMB accounting systems.
  • Chart of accounts and dimensions mirrored from your accounting system.
02

Training for Budgeting and Reporting

  • Train-the-trainer sessions from Learning and Development.
  • On-demand resources (AI Chat, Knowledge Base, LMS).
  • Role-based user permissions for staff.
  • Collaborative budgeting worksheets and approval workflows.
  • Personnel budgeting for wages, benefits, taxes, and allocations.
03

On-Going and On-Demand Support

  • Support when you need it.
  • One-hour average response time.
  • Keeping you connected to the latest updates.
  • Live webinars.
  • Monthly customer newsletter with latest release notes.

Success Beyond Setup

See how Martus and our US-based success team help you get more from your budgeting, forecasting, and reporting.

Request a Demo