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Subprocessors

Welcome to Martus’ subprocessor repository page, where we maintain a current list of Subprocessors authorized to process customer data for Martus’ services.

Martus partners with organizations that, like itself, adhere to global standards and regulations.When selecting subprocessors, in addition to evaluating support for technical requirements, Martus ensures examination of data protection measures, compliance with Martus’ security requirements, reviews security audit reports, and confirms that there is provision for breach notification in the event of data incidents. Martus requires data protection terms with each subprocessor regarding their security controls and compliance with applicable regulations for the protection of personal data. Where a subprocessor is located outside the EU, we ensure that we have adequate transfer mechanisms in place and make an individual assessment of each transfer.


Martus customer data is typically hosted in the customer’s country or region. Australian customers are hosted in Australia, Canadian customers are hosted in Canada, and US customers are hosted in the United States. Martus does not presently have any customers in the EU, but any customers in the EU would be hosted in the EU

Entity Name Subprocessing Activity Entity Location Comment
Microsoft Azure
Cloud hosting data storage and infrastructure.
Australia, Canada, United States
Customer data is hosted in the United States,
Australia, or Canada, depending on the Customer organization’s location.
Entity Name Subprocessing Activity Entity Location Comment
Elastic Email
Email service provider
United States
Integrated with the Martus application. Transaction emails triggered by user activities within the application are sent via Elastic Email.
Entity Name Subprocessing Activity Entity Location Comment
Freshdesk
Customer support
Australia, Canada, United States
Optional sharing. Freshdesk will only process customer PII when support tickets are logged from within the Martus application.
Planhat
Customer success
United States
Used for sending individual emails and customer surveys to end-users.

As Martus’ business grows and changes, the Subprocessors we engage may also change. We will post any changes on this page.

For more information, please email privacy@martussolutions.com. Where permitted by applicable privacy laws, you may have the right to object to any changes made to the subprocessor list.

Why Certifications Matter

Data Protection: Our certifications confirm that your sensitive financial data is safe from unauthorized access, breaches, and other security threats.

Regulatory Compliance: We help you meet complex regulatory requirements, so you can avoid costly penalties and maintain your organization’s reputation.

Confidence & Peace of Mind: Our infrastructure ensures that your data is in safe hands, enabling you to operate with peace of mind.

 

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